Conversational Flow

SKILL SET
Connecting With Customers
SERIES
CX
Up Next
Why Hold Times Are Costly
182
Why Building Rapport Is Critical to Customer Satisfaction
201
How attendance impacts the organization
153
Timing
134
Delivering The Best Offer
219
Reacting To Their Reason
174
Taking An Interest In Customers
182
Vocal Confidence Pt 1
241
Building Better Rapport
162
Coaching and Improving Problem Solving Skills
198
Disagreeing With Customers
210
Suggestive Cross-Selling and Up-Selling
123
Effective vs. Passive Listening
102
Reducing handle time & Improving Call Flow Management
102
Taking ownership of an issue
152
Vocal Confidence Pt 2
255
Collections Definitions
123
Smile
88
Top 10 Statements of Acknowledgment
144
Building Strong Relationships Through Listening
145
Offering the best solutions
218
Listening and Acknowledging
214
Why Leaving Early Hurts Your Team
220
Great Greetings!
191
Examples of Effective Listening
144
Conversational Flow
198
Why handle times affect customer satisfaction
151
Top Call: Understanding customer needs
167
Urgency
182
Opening The Call
222
Developing Customer Needs
190
Closing The Sale
193
Using Positive Language and Empathy
321
Acknowledging Angry Customers
144
Choosing Your Battles
291
Carefully Listening
121
Top Call: Handling an irate customer
218
Overcoming Objections and Closing the Sale
213
How To Be A Good Debt Collector
Managing Break Adherence
149
Top Call: How to handle customers without high hold time
121
Speaking Your Customer's Language
111
Mirroring
75
How does attendance affect your paycheck
234
Omni Channel Connection
82
Complimenting Customers
99