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Review FCR Coaching Micro-Learning
Grow your ability to effectively coach and improve problem solving skills related to First Call Resolution.
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Remind Me Later
Reminder Set
Today
Follow Up with Shauna Darrel - NPS
Shauna did not meet her recent NPS commitment. Please follow up with her and coach again.
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Remind Me Later
Reminder Set
Activity History
2
Sam Lopez
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Month
Weighted Monthly Scorecard Value
Total Monthly Weighting
Program 1 Monthly Scorecard
% of Time in Program 1
Program 2 Monthly Scorecard
% of Time in Program 2
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Agent Information
Agent Name
LeSean Patterson
Agent ID
123456
Agent Program
Program 1
Agent Hire Date
01/01/2022
Agent Location
Dallas
Edit Monthly Weighting
Month
Monthly weighted scorecards
Enter a percentage for each program based on how long the agent was in each program
Overall
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